Privacy Policy

KilnStone Ceramics (registered brand name Kilnstone Ceramics) · www.kilnstoneceramics.com · Effective date: October 17, 2026

This Privacy Policy describes how KilnStone Ceramics ("Kilnstone Ceramics", "we", "us") handles information from visitors to our website, customers of our online shop, people who contact us, and the recipients of our internal SMS notifications.

1. Website and online shop

  • What we collect. When you browse our site, our hosting provider (Squarespace) records standard server logs such as IP address, browser type, and pages viewed. When you place an order, we receive the name, shipping address, email address, and order details you enter. Payment card details are entered directly with our payment processor and are never stored by Kilnstone Ceramics.
  • How we use it. To fulfil and ship orders, answer your messages, and keep the site running. We do not sell personal information and we do not use it for third-party advertising.
  • Cookies. The site uses the cookies Squarespace needs to operate the shopping cart and basic site analytics.

2. Contact

If you email or message us, we keep the correspondence to respond to you and for our records.

3. Internal SMS notifications

Kilnstone Ceramics uses an automated SMS program for its own internal supply tracking workflow. The program sends one-way text notifications (for example, when a supply or materials category reaches a spending threshold, or when purchases are waiting for review) only to the owner/operator of Kilnstone Ceramics. No customers, website visitors, or members of the public subscribe to or receive these messages.

  • Information used: the owner/operator's name and mobile phone number, entered by the owner/operator through the enrollment form at www.kilnstoneceramics.com/sms-alerts and kept in a private configuration file on our own computer; records of each notification sent (text, time, delivery status); and the supply and spending figures used to decide when to send a notification, which come from our own purchase records.
  • Consent: the owner/operator enrolls their own number through the form above, which shows the program name, that message frequency varies, that message and data rates may apply, and that replying STOP opts out and HELP gets help. The first message sent is an enrollment confirmation repeating those disclosures. Opt out at any time by replying STOP to any message or by removing the number; reply HELP for help.
  • Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party. Messages are delivered through Twilio Inc., our messaging service provider, which receives the destination number and message text solely to deliver it.
  • Retention: the phone number and message records are kept for as long as the notifications remain in use and deleted when the number is removed.

4. Service providers

We share information only with the providers that run our business on our behalf: Squarespace (website and shop), our payment processor (payments), shipping carriers (deliveries), and Twilio (SMS delivery). Each receives only what it needs for its service.

5. Your choices and rights

You may ask us what information we hold about you, ask us to correct or delete it, or opt out of any communication by contacting us at the address below. We will respond within 30 days.

6. Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

7. Changes

We may update this policy; the current version is always posted at www.kilnstoneceramics.com/privacy-policy with its effective date.

8. Contact

Kilnstone Ceramics · www.kilnstoneceramics.com · contact form: www.kilnstoneceramics.com/contact